Privacy Policy

Introduction and Scope

ShokuPlan ("we," "our," or "us") operates the ShokuPlan website and meal planning services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your personal data and respecting your privacy rights. This policy applies to all users of our services, regardless of location, and describes our practices in accordance with applicable data protection laws including Japan's Act on the Protection of Personal Information (APPI).

By accessing or using ShokuPlan, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. The categories of information we collect include:

Personal Identification Information: When you register for an account or subscribe to our services, we collect your name, email address, phone number, and billing address.

Dietary and Health Information: To provide personalized meal plans, we may collect information about your dietary preferences, restrictions, allergies, health goals, and nutritional requirements.

Payment Information: When you make a purchase, we collect payment card information and billing details through our secure payment processors.

Usage Data: We automatically collect information about your interaction with our services, including pages viewed, features used, recipes saved, and time spent on our platform.

Device and Technical Information: We collect device identifiers, IP addresses, browser types, operating systems, and mobile network information to ensure our services function properly across all devices.

How We Use Your Information

We process your personal information for various purposes based on our legitimate business interests, your consent, or to fulfill our contractual obligations. Specific uses include:

Service Delivery: We use your information to create and deliver personalized meal plans, provide recipe recommendations, generate shopping lists, and fulfill your subscription services.

Communication: We send you service-related notifications, respond to your inquiries, provide customer support, and deliver newsletters or promotional materials you've opted to receive.

Platform Improvement: We analyze usage patterns to improve our website functionality, develop new features, enhance user experience, and optimize our meal planning algorithms.

Business Operations: We process payments, prevent fraud, enforce our terms of service, comply with legal obligations, and maintain the security and integrity of our platform.

Personalization: We use your preferences and behavior to tailor content, recommend relevant recipes, and customize your experience based on your dietary needs and cooking habits.

Legal Basis for Processing

We process your personal data only when we have a valid legal basis. Our legal bases for processing include:

Contractual Necessity: Processing is necessary to perform our contract with you, including delivering the meal planning services you've subscribed to and processing your payments.

Legitimate Interests: We process data to pursue our legitimate business interests, such as improving our services, conducting analytics, preventing fraud, and maintaining platform security, provided these interests do not override your rights.

Your Consent: In some cases, we process data based on your explicit consent, such as sending marketing communications or using certain cookies. You can withdraw consent at any time.

Legal Compliance: We may process your data to comply with legal obligations, such as tax regulations, accounting requirements, or responses to lawful requests from authorities.

Information Sharing and Disclosure

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers: We share information with trusted third-party vendors who perform services on our behalf, including payment processors, email service providers, hosting services, and analytics platforms. These providers are contractually obligated to protect your data.

Affiliate Partners: With your consent, we may share limited information with grocery stores and food brands we partner with to facilitate shopping list fulfillment and product recommendations.

Business Transfers: If ShokuPlan is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Legal Requirements: We may disclose information when required by law, to protect our rights, prevent fraud, ensure platform security, or respond to government requests and legal processes.

With Your Consent: We may share information with third parties when you explicitly authorize us to do so.

Data Security Measures

We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our servers. Payment information is encrypted and processed through PCI DSS compliant payment processors.

Access Controls: We restrict access to personal information to authorized employees and contractors who need the information to perform their duties, and we maintain strict confidentiality agreements.

Infrastructure Security: Our servers are hosted in secure data centers with physical security measures, redundant systems, and regular security audits.

Monitoring and Testing: We continuously monitor our systems for vulnerabilities, conduct regular security assessments, and maintain incident response procedures.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: We retain information associated with active accounts for the duration of your subscription and for a reasonable period thereafter to facilitate reactivation and provide customer support.

Inactive Accounts: If your account remains inactive for an extended period, we may delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

Deletion Requests: When you request deletion of your account and personal information, we will delete or anonymize your data within 30 days, except for information we must retain for legal compliance, fraud prevention, or to resolve disputes.

Backup Systems: Deleted information may persist in backup systems for up to 90 days before being permanently removed from all of our systems.

Your Privacy Rights

You have certain rights regarding your personal information, which vary depending on your location. These rights include:

Access and Portability: You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format.

Correction: You can request that we correct inaccurate or incomplete personal information. You can also update much of your information directly through your account settings.

Deletion: You can request deletion of your personal information, subject to certain exceptions such as information we must retain for legal compliance or legitimate business purposes.

Restriction and Objection: You may request that we restrict processing of your personal information or object to processing based on legitimate interests.

Marketing Opt-Out: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or adjusting your account preferences.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Our use of these technologies includes:

Essential Cookies: These are necessary for the website to function properly, including cookies that enable you to log in, navigate the site, and access secure areas.

Analytics Cookies: We use analytics tools to understand how visitors interact with our website, which pages are most popular, and how users navigate through our content.

Preference Cookies: These cookies remember your settings and preferences, such as language selection and dietary restrictions, to provide a more personalized experience.

Marketing Cookies: With your consent, we use cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookie preferences through your browser settings and through our cookie consent tool. Please note that disabling certain cookies may limit your ability to use some features of our website. For more information, see our Cookie Policy.

Third-Party Services and Links

Our website may contain links to third-party websites, services, or applications that are not owned or controlled by ShokuPlan. This Privacy Policy applies only to our services.

Third-Party Integrations: We integrate with various third-party services, including payment processors, email platforms, and analytics tools. Each of these services has its own privacy policy governing how they collect and use information.

Affiliate Links: We may include affiliate links to grocery stores and food product suppliers. When you click these links, the third party may collect information about your visit according to their own privacy policies.

Social Media: If you choose to interact with social media features on our site, the social media companies may collect information about you according to their privacy policies.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing them with personal information.

Children's Privacy Protection

ShokuPlan's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information from our servers promptly.

We encourage parents and guardians to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information through our services without permission.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when it is transferred internationally. These safeguards include using standard contractual clauses approved by relevant authorities and ensuring that service providers maintain adequate data protection measures.

By using our services, you acknowledge and agree that your information may be transferred to our facilities and to those third parties with whom we share it for the purposes described in this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this policy.

Notification of Changes: For material changes that significantly affect your rights or how we process your information, we will provide prominent notice through our website, email notification, or other appropriate means at least 30 days before the changes take effect.

Your Continued Use: Your continued use of ShokuPlan after any changes to this Privacy Policy constitutes your acceptance of such changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you do not agree with any changes to this Privacy Policy, you must discontinue using our services and may request deletion of your account.

Data Controller and Contact Information

ShokuPlan is the data controller responsible for your personal information. If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@zelinshore.com

Phone: +81 92-531-8346

Address: Japan, 〒810-0014 Fukuoka, Chuo Ward, Hirao, 2 Chome−3−17 ３０１

We will respond to all requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.